Service Health Index
First-fix 100Utilisation 0not measured: CSAT, SLA
AI for the physical product lifecycle
Every product has a life. Give it a memory.
GladMinds connects manufacturers, dealers, technicians, and owners around a shared product history, turning lifecycle data into better service, informed decisions, and new aftermarket opportunities.
Built in India. For the life of products around the world.
Command Centre overview. Service health is 57 out of 100 across 19,602 installed assets, with 3,829 open service requests and 3,854 assets out of cover. Revenue opportunities and stalled service decisions are shown alongside the AI assistant.
Command Centre
Installed base, coverage, service, dealers and the commercial opportunity — one page.
FILTERSZone: AllRegion: AllBranch: AllCategory: AllSelling Dealer: AllDealer Zone: All
DRILLZoneRegionBranchDealerSiteSerialClick any number to see the rows behind it — ends on Asset 360
BRIEFING · AI lensService health is 57/100.
57 / 100Service health3829Open backlog3829Decisions need you
Installed base
19,60214,296 sites
Open service requests
3,829Preventive 1,678 · Commissioning 1,029 · Workshop 880
Out of cover
3,85420% of the fleet
Where the money is revenue on the table · not yet booked
STREAMVALUECONVERTED SO FARNEXT 90 DAYS
Warranty renewalscount only — no price on file3,83441%—
AMC renewalscount only — no price on file0——
Modernisationcount only — no price on file0——
Values are not shown for streams with no price list configured; the asset count is shown instead.
Decisions & actions ranked by value at stake
HIGHNo movement 1742h in ‘Open’ — BRKDN0061Review — case has stalled · BRKDN0061 · REVIEWINR19,100
HIGHNo movement 1742h in ‘In-Progress’ — BRKDN0067Review — case has stalled · BRKDN0067 · REVIEWINR12,897
HIGHNo movement 1742h in ‘In-Progress’ — BRKDN0063Review — case has stalled · BRKDN0063 · REVIEWINR9,687
HIGHNo movement 1742h in ‘On-Hold’ — PREV1771Review — case has stalled · PREV1771 · REVIEWINR9,465
HIGHNo movement 1742h in ‘Open’ — PREV1971Review — case has stalled · PREV1971 · REVIEWINR9,235
HIGHNo movement 1741h in ‘In-Progress’ — WRKSHOP1020Review — case has stalled · WRKSHOP1020 · REVIEWINR9,052
HIGHNo movement 1742h in ‘In-Progress’ — PREV6048Review — case has stalled · PREV6048 · REVIEWINR8,993
HIGHNo movement 1741h in ‘Open’ — WRKSHOP3814Review — case has stalled · WRKSHOP3814 · REVIEWINR8,978
InvoicedNot set up yet — this is not a zero.
Every product has a life. Give it a memory.
The product leaves the factory. Its story gets scattered.
The sale is in one system. The warranty is somewhere else. Service history sits with a dealer, a technician, or an old message. When someone needs the full picture, they have to piece it together again.
The information exists. The connection is missing.
- Who owns it now?
- Where is it working?
- What has happened to it?
- What does it need next?
One product. A history that stays with it.
Connect identity, ownership, location, warranty, service, parts, and documents around the individual product. Each interaction adds context, so the next person can pick up with a clearer understanding.
- Know the product
- Connect its model, serial number, ownership, and location.
- Remember what happened
- Bring together installation, service, repairs, parts, and warranty events.
- See what needs attention
- Make upcoming service, expiring coverage, and unresolved issues easier to identify.
The maker. The seller. The fixer. The owner. Connected.
Every participant contributes to the product’s story. GladMinds helps the right context move between them, so each interaction can build on what is already known.
- Manufacturer
- Understand the installed base, service performance, and opportunities across the product lifecycle.
- Dealer or service partner
- Coordinate customers, jobs, technicians, parts, and commercial follow-through.
- Technician
- Approach the job with relevant product details, service history, and guidance.
- Owner
- Keep product records together and understand warranty, maintenance, and service progress.
Connected across the life of your products. Four complementary products connect quality, service, ownership, and execution.
Understand the quality behind every product. Connect suppliers, materials, manufacturing, inspections, and field feedback to trace issues and guide improvement.
EQUIPQuality
Product and process traceability Connect suppliers, materials, and manufacturing steps, so an issue can be traced back to its source.
Corrective action and field feedback Plan inspections, act on what they find, and bring field experience back into improvement.
Keep service moving. Keep customers connected. Bring installed-base records, customer engagement, service jobs, technicians, parts, warranties, and contracts into a connected aftermarket operation.
AfterSellService
Command Centre
Installed base, coverage, service, dealers and the commercial opportunity — one page.
LIVEFILTERSZone: AllRegion: AllBranch: AllCategory: AllSelling Dealer: AllDealer Zone: All
DRILLZoneRegionBranchDealerSiteSerialClick any number to see the rows behind it — ends on Asset 360
Warranty renewals
0Assets out of cover0In cover0Due in 90d0Lapsed
Installed base0100%
Out of cover020%
Falling due 90d08%
no warranty price list configured
AMC renewals
0Contract book value0Under AMC0Coverage0Due in 90d
Installed base0100%
Under AMC00%
Renewing 90d00%
no AMC price list configured
Modernisation
0Replacement value, 8+ years old0Ageing tail0Of the fleet0Also out of cover
Installed base0100%
8+ years00%
Ageing + uncovered00%
no modernisation policy configured
The next 90 days assets and value by window · darker = more at stake
≤ 30 days31–60 days61–90 daysTOTAL
Warranty expiringcover ends in the window0assets0assets0assets0assets
AMC renewalscontract term ends in the windowNo figures for this scope.No figures for this scope.No figures for this scope.0assets
Renewal conversations latest outreachORG-WIDE
Not set up yet — this is not a zero.
Customers at risk
CustomerCSat RecentCSat PriorCost RecentCost PriorCasesRisk Score
Installed-base visibility See which products are in the field, who owns them, and what they need next.
Service and technician coordination Assign jobs with the product’s history attached, so technicians arrive prepared.
Kaveri Agri Systems
Devika Rao
₹18,400 potential
Partner referral2 daysMedium
Triveni Cooling Systems
Aarav Kulkarni
₹32,000 potential
Website inquiry1 daysHigh
Suryodaya Mobility
Anika Mehta
₹46,500 potential
Trade event5 daysMedium
Vistara Energy Systems
Leena Iyer
₹58,200 potential
Platform lead4 daysHigh
Aarogya Medical Systems
Ishita Desai
₹24,800 potential
Customer referral3 daysMedium
Amulya Foods
Priyanka Shah
₹16,900 potential
Web form7 daysLow
Vindhya Equipment
Karan Malhotra
₹71,000 potential
Dealer referral1 daysHigh
Jalsetu Waterworks
Tara Singh
₹39,600 potential
Service inquiry2 daysHigh
VidyaPath Learning
Kabir Singh
₹12,500 potential
Website inquiry9 daysLow
Shakti Industrial Works
Meera Joshi
₹29,300 potential
Outbound18 daysLow
Deccan Transit Systems
Rohan Das
₹83,000 potential
Trade event23 daysMedium
Parts, warranties, and renewals Keep parts, warranty coverage, and contracts connected to each product and customer.
Customer engagement Stay in touch between service visits, from reminders to renewals.
Keep the product’s story with its owner. Bring purchase records, warranty details, documents, service history, and upcoming needs into one ownership experience, even across different brands.
AfterBuyOwnership
Good to see you, Ananya.
Products0
Open service requests0
Linked OEMs0
Helios Water Solutions may have 2 products of yours
Not mineMatched by your email. A quick code to the contact they have on record confirms it’s really your equipment.
Coming up
Nursery purifier
Annual maintenance contract ends in 2 days (3 Aug 2026)
Kitchen purifier
Manufacturer warranty ends in 9 days (10 Aug 2026)
Kitchen purifier
Next filter change due in 12 days (13 Aug 2026)
Lately
All activityTechnician on site for your Living room AC
SR-2026-04805 — diagnosing compressor draw
Service request submitted for Kitchen purifier
SR-2026-04792 — request received
Digital product records Keep purchase records and documents with the product, so they are there when they are needed.
Warranty, maintenance, and service requests See what is covered and what is due, raise a service request, and follow its progress.
Carry the context forward. Get the work done. Connect people, knowledge, decisions, and work so teams can coordinate the next step and track it through to an outcome.
VectorExecution
Vector
99+HomeToday
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⌘K99+ASWEDNESDAY, 30 SEPTEMBERas of 18:49 GMT+5:30
0 alerts need you, 0 before you close out.
WHILE YOU WERE OUT0 items need attention since you last checked.Caught up
Waiting on you
4 decisions and jobs · a different set from the alerts aboveOVERDUESR-2248 Commissioning review · Pune sitedue 1 day ago · yoursFix
OVERDUESR-0062 Attend morning service call at 9 amdue 19 days ago · yoursFix
OVERDUESR-3697 Confirm supplier and equipment detailsdue 5 days ago · yoursFix
TRIAGESR-0111 Review colour variance on pump assemblyneeds youReview
37 more in My issues — open the full list
Your work
5 of 63 Open in All issues□IDTITLESIGNALS · LABELSSTATUSPRIORITYDUE
▾Todo 50
＋ New issue in Todo — type a title and press ↵
SR-2248Commissioning review · Pune site● Pune · CommissioningIn reviewHIGHOct 02
SR-3697Confirm supplier and equipment details● Install base · SetupIn progressMEDIUMOct 03
SR-0111Review colour variance on pump assembly● Quality · Field issueTriageMEDIUMOct 04
Shared work and knowledge Keep decisions, documents, and context with the work, so the next person can pick it up.
Ownership, dependencies, and outcomes Make clear who owns each step, what it depends on, and whether it reached its outcome.
When products have a memory, AI has context.
A service event becomes more useful when connected to the product’s history. AI can help teams understand what happened, identify what needs attention, guide the next step, and learn from the result.
For manufacturersA clearer installed-base picture and more informed service, quality, and aftermarket decisions.
For service networksBetter coordination across jobs, people, parts, and customer commitments.
For techniciansLess time reconstructing history and more context for resolving the problem.
For ownersEasier access to records, clearer service progress, and better-informed care for their products.
The Asset Intelligence Graph. It connects products, people, service events, parts, and outcomes, building a richer understanding of the product lifecycle.
Bring relevant records and knowledge into the decision.
Help teams prioritize attention and respond with better context.
Connect what was done with what happened afterwards.
Diagram shows illustrative placeholders.
Every system holds part of the story. Sales, warranty, service, and parts records often live in different tools.
Sales
- Customers
- Activities
- Install Base
- Sales Pipeline
- Empowered Sales
Inventory
- Product Information
- User Manual
- Stock Management
- Engineer Inventory
- Parts Management
Services
- Service Tickets
- Service Management
- Visits & journeys
- Skilled Personnel
Better knowledge. Better outcomes throughout the lifecycle.
Every service need, renewal, parts requirement, and replacement decision is an opportunity to create value beyond the original sale.
Explore the products
The belief behind GladMinds
Every product should have a memory that stays with it throughout its life.
Explore the GladMinds platform. Go straight to the product that fits your work.
- EQUIPQualityTrace issues through suppliers, materials, manufacturing, and field feedback.Go to EQUIP
- AfterSellServiceRun a connected aftermarket operation, from installed base to renewals.Go to AfterSell
- AfterBuyOwnershipGive owners one place for records, warranties, and service history.Go to AfterBuy
- VectorExecutionCoordinate people, knowledge, and work through to an outcome.Go to Vector
Built in India. For the life of products around the world.
India is making more of the products the world depends on. The next opportunity is to build the intelligence that stays with those products, through every owner, service interaction, and stage of their lives.
GladMinds is building toward that future, connecting product knowledge with the people who can put it to work.
Know the story. Make the next step count.
Start with the products you make, support, or own. Discover how GladMinds can connect their history to the people and actions that improve what happens next.