Feedback Management software helps brands to create, deploy, manage and operate their Feedback with customers/channels more effectively. Feedback Management Software/Service is one of the key services on the GladMinds Connect Platform.
Use Case: A Retail Brand with many outlets across the country wants to seek feedback from customers on their buying and installation experience on the products purchased.
The service helps Brands to create the content of feedback needed through simple forms, target and deploy them in specific stores and assign staff at each store to respond and take action on the feedback.The reporting available in the Service allows centralized tracking and monitoring of summary of feedback received and actions taken on them by the assigned persons.