Built for uptime. Powered by intelligence.
Founded in July 2018, GladMinds helps OEMs and enterprises simplify service operations, improve asset uptime, and unlock predictable growth.
Journey
Early Years — Built on the Ground
We didn’t start with a platform.
We started on the ground—listening to OEMs, dealers, and service teams struggle with broken visibility, manual coordination, and frustrated customers. By building bespoke digital portals, we solved real problems where service actually happens—creating clarity where chaos once lived.
Productisation — Learning What Scales
As we worked across industries and geographies, a pattern became impossible to ignore.
Different customers. Same service challenges.
That insight pushed us beyond custom solutions.
We transformed hard-earned learnings into configurable, cloud-based platforms—designed to scale effortlessly across assets, partners, and regions, without losing control or consistency.
Today — Intelligence at the Core
Today, GladMinds is an AI-powered Connected Service Success Platform.
It brings together assets, service workflows, partners, and customers into a single intelligent operating layer—so issues are anticipated, uptime is protected, and service becomes a competitive advantage, not a fire drill.
Vision
To make the aftermarket the trusted engine of long-term value.
We envision a world where every asset is understood, cared for, and continuously optimized—where service is proactive, reliability is expected, and growth comes from doing the right things early and consistently.
Aftermarket excellence is not an afterthought—it’s a source of confidence, loyalty, and enduring advantage.
Mission
We quietly power service intelligence to turn care into growth.
GladMinds exists to help OEMs, enterprises, and service providers work with clarity and foresight—capturing insight from everyday service, guiding timely action, and scaling what works without adding complexity.
Our mission is to help organizations:
See clearly across assets and service operations
Act early before issues escalate
Scale confidently without losing simplicity or control
We design systems that stay focused, learn continuously, and grow with our customers—so service teams can do their best work, assets deliver peak performance, and businesses create lasting value.
Where We Operate
Headquartered in Bengaluru, India. Expanding Globally.
GladMinds serves customers across India and is actively expanding into the Middle East, bringing connected service intelligence to enterprises, OEMs, and service providers worldwide.
Our platform is built for global scale:
Multi-lingual and multi-region support to handle diverse operations
Distributed service networks for seamless coordination across geographies
Enterprise-grade compliance and security to meet global standards
We enable organizations to track, monitor, and optimize assets anywhere, while ensuring service excellence remains consistent—no matter the size, location, or complexity of their operations.
Who we Serve
Empowering organizations where assets and uptime matter.
We partner with OEMs, distributors, and large enterprises across sectors including:
Construction & Mining Equipment:
Maximizing uptime, reliability, and asset life for heavy equipment operating in harsh, mission-critical environments. Automotive & Electric Vehicles (EVs):
Enabling OEMs and distributors with connected service intelligence to support reliability, scale, and trust in next-generation mobility. HVAC & Home Appliances:
Powering consistent service, faster resolution, and superior customer experience across technology-driven living and workspaces.. Industrial Machinery & Manufacturing:
Driving operational efficiency, asset uptime, and quality assurance across complex, high-throughput production environments. Energy & Utilities:
Enabling predictive service and operational excellence for essential services.Wherever assets are critical, service intelligence drives advantage—helping teams maximize uptime, optimize performance, and turn operational excellence into measurable business impact.
Leadership Team
Guided by experience.
Driven by impact
At GladMinds, our leadership combines deep expertise in enterprise software, business operations, and AI with a passion for transforming service excellence. Supporting them are seasoned domain advisors who bring practical insights from manufacturing, energy, and connected service ecosystems
Pradeep Bhargava
Founder & CEO
IT Kanpur graduate with 25+ years across industrial machinery, enterprise IT, and digital transformation. Former CIO at Mercedes-Benz. Pradeep leads GladMinds’ vision to help OEMs unlock asset value through connected service intelligence
Manash Garg
Chief Technology Officer
Engineering graduate from BMS College with deep expertise in AI, IoT, and scalable platforms. Manash architects the GladMinds Service OS, driving predictive maintenance, real-time analytics, and resilient enterprise-grade systems.
Vaibhav Pritwani
Head of Product & UX Design
Product and design leader focused on human-centered enterprise software. Vaibhav translates complex service operations into intuitive experiences that drive adoption, efficiency, and measurable outcomes for technicians and customers.
Abhinav Kumar
Vice President – Sales
IIT Kanpur graduate with extensive experience in enterprise sales and customer success. Abhinav leads global go-to-market and deployments at GladMinds, ensuring rapid adoption, operational impact, and long-term customer value.
Nancy Amala
Head Customer Success
Customer operations leader with a strong background in enterprise service delivery. Nancy ensures every GladMinds customer achieves sustained value through proactive engagement, execution excellence, and long-term partnership focus.
Sridhar Subramaniam
Advisor Network and Partnerships
IIM Ahmedabad alumnus with decades of experience building global alliances and partner ecosystems. Sridhar advises GladMinds on strategic partnerships, helping connect OEMs, dealers, and integrators at scale
Together, this team ensures that GladMinds not only builds cutting-edge technology but also solves real-world problems—helping enterprises and OEMs unlock asset value, improve uptime, and scale service excellence