GladMinds - Turning Downtime into Uptime

A World Where

Because service is the new frontline of growth

Industrial enterprises are transforming, from selling machines to delivering uptime. GladMinds enables this shift with a unified AI platform.

Assets communicate their health and performance in real time.

AI platforms predict and prevent failures before they disrupt operations.

Customers experience uninterrupted uptime and transparent service journeys.

Dealers and OEMs collaborate effortlessly through digital ecosystems that drive trust and speed.

Our vision is to lead this transformation—creating an intelligent, high-speed service network that redefines efficiency, reliability, and customer delight for the decades ahead.

Leadership Team

Driving Innovation through Experience and Expertise

At GladMinds, our leadership team blends decades of industry experience with deep expertise in AI, IoT, UX design, and equipment lifecycle management.
Together, they drive our mission to redefine equipment service through intelligent automation, faster turnaround, and seamless collaboration across OEMs, dealers, and customers.

Key Leaders

Pradeep Bhargava

Founder & CEO

A Graduate from IIT Kanpur, he has worked in the construction and commercial machinery space, later worked in Mercedes Benz as CIO and at Global competence center ,Pradeep’s strategic insights shape GladMinds’ mission to empower equipment manufacturers worldwide.
With over 25 years of experience in technology, operations, and digital transformation, he champions innovation that places customers and field engineers at the center of service excellence.

Manas Garg

Chief Technology Officer

Manash leads GladMinds’ AI and IoT initiatives, combining deep expertise in machine learning and real-time analytics with strong platform engineering capabilities.
His leadership ensures the GladMinds Service OS remains at the forefront of predictive maintenance, warranty intelligence, and data-driven decision-making.

Vaibhav Prithwal

Head of Product & UX Design

Vaibhav drives the product experience at GladMinds, designing intuitive, human-centered interfaces that simplify complex operations for technicians and customers alike. His design philosophy blends simplicity with intelligence, resulting in higher adoption, efficiency, and user satisfaction.

Abhinav Kumar

Vice President – Sales

Abhinav oversees GladMinds’ global sales and customer success functions, ensuring every deployment drives measurable business impact. His focus on operational excellence, speed, and service quality enables faster rollouts, reduced turnaround times, and consistently higher customer loyalty.

Specialized Teams

AI & ML Experts

Our data science and AI teams pioneer innovations in asset telemetry analysis, anomaly detection, and intelligent routing, driving predictive service and maximum uptime.

Design & Experience Team

Our UX designers focus on accessibility, responsiveness, and brand consistency, ensuring every user - from field technician to senior manager, experiences clarity, control, and confidence in every interaction.

Customer Experience

At the heart of GladMinds is an obsessive focus on customer experience. We empower dealers, field engineers, and customers with tools that bring speed, clarity, and control to service engagements.

Reduced TAT

Automated routing and real-time status notifications decrease resolution times significantly.

Improved NPS

Transparent service tracking and branded self-service portals boost customer trust and retention.

Comprehensive Support

Training, onboarding, and continuous assistance keep your network productive and motivated.

Data-Driven Decisions

Analytics dashboards and predictive insights enable proactive management for better outcomes.

Our commitment is to turn every service interaction into a positive experience that strengthens customer relationships and business growth.

Founder

Pradeep Bhargava founded GladMinds out of a deep commitment to solving real-world challenges in equipment aftersales and service management. With a strong background in technology innovation, operations leadership, and enterprise transformation, he envisioned a platform that goes beyond digitization, one that intelligently orchestrates the entire service lifecycle through AI-driven insights and automation.
Pradeep’s vision is a future where every asset performs at its peak, service teams are empowered by data and foresight, and customers experience consistent, measurable value from their investments.

Under his leadership, GladMinds continues to pioneer the future of AI-powered industrial service, driving speed, flow, and reliability across global ecosystems.

Partner Management

At GladMinds, partnerships are at the heart of our growth and innovation. We collaborate with OEMs, dealers, technology integrators, and industry leaders to build connected ecosystems that redefine service efficiency and customer experience.

Ecosystem Integration

Our open architecture and robust APIs ensure seamless integration with existing enterprise systems, enabling partners to deliver unified, end-to-end solutions.

Partner Enablement

Through structured training programs, co-marketing initiatives, and continuous technical support, we empower our partners to accelerate customer adoption and maximize impact.

Mutual Growth

We believe in shared success i.e., aligning incentives, exchanging insights, and fostering long-term relationships that create sustainable value for every stakeholder in the service chain.

Together with our partners, GladMinds is building a collaborative ecosystem that delivers superior service outcomes, faster turnaround, and a lasting competitive advantage.

Field Engineers

At GladMinds, our field engineers are the frontline champions of reliability, speed, and service excellence.

Equipped with mobile-first applications that work offline and sync automatically, they stay productive anywhere and anytime.

Supported by AI-driven task allocation, they receive optimized schedules and skill-matched assignments that improve efficiency and response time.

Empowered with digital checklists, defect capture tools, and real-time collaboration features, they deliver consistent quality and faster resolution on every job.

Continuously trained through knowledge modules and expert support, they build stronger capabilities and confidence to perform better each day.

Our field engineers are the vital link connecting technology, customers, and operations, turning intelligence into action and ensuring a seamless, high-performance service experience.

Key Modules Empowering Technicians:

Technician App

Technician Loyalty Program

Technician Capability Development